Frequently Asked Questions

ORDERS AND PAYMENTS

What forms of payment do we accept?

You can make your payments through Visa, MasterCard and American Express credit/debit cards (Paying through Paypal or Mercado Pago).

Bank transfers or deposits and cash payments through Oxxo, 7-Eleven, Cirkle k, Soriana, Extra, Farmacias del Ahorro

Can I make a change to an order already placed?

Once your items are ready for shipping or have been shipped, it is not possible to update or change your order, however, we can help you make or modify data and information such as the shipping address (while your order is in our warehouse). For this change you can contact us at our WA 4496298586

SHIPPING

When will I receive my order?

Our approximate delivery times in Mexico for free shipping are 3 to 7 business days depending on the shipping zip code and for express shipping 1 to 3 business days. In some cases, shipments may take longer than the indicated time, so we suggest you consider the area where we will make your delivery. The maximum delivery time in these areas may be up to 2 weeks after delivering your order to the courier.

Please note that if your purchase is made after 8:00 AM your order will be shipped the next day, if your purchase is made on Friday your order will be shipped the following Monday.

How can I track my order?

You can find information about the status of your order in the “shipping confirmation” email. We remind you that if you cannot find this email, check your Spam or junk mail folder.

What do I do if I receive an incorrect order?

We want to support you in case you experience this situation. Send us your order number and a photo of the incorrect item to: ventaslemaan@gmail.com and our team will contact you shortly to assist you with the next steps .

Where do you ship to?

We ship all over Mexico and internationally.

How much does shipping cost?

We have 2 shipping methods, FREE and EXPRESS with a cost of $180.

What do I do if my order arrives damaged?

We are very sorry for any inconvenience this situation may cause you. We are here to help you. If this has happened to you, please do not hesitate to contact us at the following email address: ventaslemaan@gmail.com, where we ask you to attach the following information: order number, name of the person who made the purchase, and a photograph of the damaged item to identify your case.

BILLING

How do I request my invoice if I made my purchase online?

You can contact us at the following email: ventaslemaan@gmail.com, in the email you must attach the following information:

Proof of tax status
Use of CFDI
Payment method
You made your purchase in a single payment or in installments.

Once we have obtained your information, we will proceed to issue your invoice, which should be sent to your email within 2 to 3 business days.